Q&As

Here are the answers to some of the most frequently asked questions we get about Central Districts Water.

Can't find the answer to your question here? Email us at communications@pncc.govt.nz  

What is Central Districts Water?

Central Districts Water is a new council-owned organisation being jointly established to manage drinking water, wastewater, and stormwater services on behalf of Horowhenua District Council, Palmerston North City Council, and Rangitīkei District Council. It will begin operating from 1 July 2027. 

It will be responsible for the day-to-day delivery of water services, including maintaining pipes and treatment plants, responding to leaks and faults, and planning and delivering upgrades to ensure services remain safe, reliable, and fit for the future. 

Why are water services changing?

Across Aotearoa New Zealand, water infrastructure is ageing and needs significant investment. Many pipes, pumps, and treatment plants were built decades ago and now need upgrading or replacing. 

At the same time, drinking water standards are higher, environmental rules are stricter, and communities expect safer, more reliable services. 

Under a water reform framework (Local Water Done Well), the government requires councils to show how water services will be run in a way that is financially sustainable and able to keep up with growth and demand over the long term.

Creating Central Districts Water is how Horowhenua District Council, Palmerston North City Council, and Rangitīkei District Council are responding to that challenge. 

Is this the same as Three Waters?

Sort of. Three Waters was a previous government reform that proposed transferring water services away from councils into larger entities. That approach was stopped when the current government was elected. 

Central Districts Water is being established under the Local Water Done Well framework, which was introduced by the current government. Local Water Done Well keeps decisions relatively local and allows councils to set their expectations on the best way to deliver water services for their communities. 

Both Three Waters and Local Water Done Well were frameworks for water reform, they just go about it differently. 

Will I pay more for water?

Yes, in the short term, but not because we are establishing Central Districts Water. 

Water costs are increasing across Aotearoa New Zealand for several reasons. Much of our water infrastructure is ageing and needs to be repaired or replaced. Communities are growing, which means expanding networks and increasing treatment capacity. Climate change is also placing pressure on water systems, requiring investment to manage more frequent storms, flooding and droughts. There’s also more regulations and higher environmental standards that come at a cost.  

These pressures exist regardless of whether water services are delivered directly by councils or by a separate water organisation. 

Central Districts Water is expected to manage these rising costs more efficiently than councils operating separately. A single organisation can achieve economies of scale through stronger purchasing power, shared specialist expertise, coordinated planning, and more efficient delivery of large infrastructure programmes. This reduces duplication and spreads costs across a wider customer base. 

While water charges will still increase over time to fund necessary investment, establishing Central Districts Water is about delivering those upgrades in the most efficient and financially sustainable way possible and keeping costs lower than they would be if each council continued to manage water services on its own. 

Over time we can expect that water charges will not increase as sharply as they have needed to over the past few years and over the next decade. 

Will I still pay for water through my rates?

Yes, until 1 July 2027

Up to that date, you will continue to pay for water services through your council rates. 

From 1 July 2027, Central Districts Water will begin operating and will charge customers directly for drinking water, wastewater, and stormwater services in Horowhenua, Palmerston North, and Rangitīkei. 

Water charges will no longer appear on your council rates notice after that date.

Who owns the water assets?

Central Districts Water is the legal owner of the assets. However as the organisation is owned by the three councils, that means they ultimately remain owned by the community.

Is this privatisation?

No. Establishing Central Districts Water is not privatisation. 

Water assets will remain publicly owned and publicly accountable to the communities they serve. The legislation is clear that privatisation cannot occur without significant community consultation and support. 

The shareholding councils will also set expectations and provide direction to the Central Districts Water board through formal accountability documents. This gives councils an ongoing governance role and provides another layer of public oversight. 

The purpose of Central Districts Water is to strengthen and sustainably manage public water services, not to privatise them. 

What changes for me day-to-day once Central Districts Water begins operating?

Very little. You will still: 

  • turn on the tap as normal 
  • contact a local number to report leaks or faults 
  • expect safe drinking water and reliable services.

The biggest changes will happen behind the scenes in planning, funding, and long-term investment. You might just see a different logo on your local water technician’s ute and uniform. And you can be sure that well before Central Districts Water begins operating, we will be giving you all the information you need. 

When will changes happen?

Central Districts Water begins operating on 1 July 2027.

Check our timeline to see the main steps along the way.

Who do I contact if there’s a problem with my water?

Your local council.

Central Districts Water will not be fully operational until 1 July 2027. Until that time, councils will continue to manage water assets and deliver water services on behalf of their communities.

Once it’s operational we’ll be making sure the public knows how to contact Central Districts Water with any concerns. 

Will my water still be safe to drink?

Yes. Your drinking water will continue to meet national safety standards. 

Drinking water quality is regulated by an independent body, Taumata Arowai. Those rules apply no matter who delivers the service. 

One of the main reasons for creating Central Districts Water is to strengthen water safety, reliability, and financial sustainability over time. 

What role will iwi/hapū have in the future water model?

The collective iwi across the three council regions have formed a Roopu (working group) called Ngā Tapuwae o Hau to represent them on the Shareholders’ Committee.

Three representatives sit on the Shareholders’ Committee. They are:

  • Hayden Turoa of the Tainui Confederation, with Tiwana Tibble as his alternate
  • Danielle Harris of the Kura-hau-pō Confederation, with Di Rump as her alternate
  • Marj Heeney representing the Greater Rangitīkei region, with Suze Hepi as her alternate. 

Read more about the governance arrangements for Central Districts Water.

How will governance meetings and decisions be made public?

The Shareholders’ Committee agendas and minutes will be online. Meetings will also be open to the public. They are publicised on each council’s website.

Any major decisions will also be announced on this website.

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